If you received your order damaged, or if the order appears to be lost during shipping, always contact us here on the website first. Do not attempt to file a claim with USPS or UPS yourself. Subscription Sisters will file a claim on your behalf.

If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.  

Photos of damaged items and both inner and outer packaging will be required when disclosing damage. Additional photos may be required throughout the claims process and are your responsibility, as the recipient, to provide them.  

Do not release any products or packaging to any other entity, including the carrier, repair estimate facilitator, etc before consulting with Subscription Sisters. Doing so may risk invalidating the claim in progress and your ability to receive compensation for the lost or damaged item. 

Insurance Coverage

All of our shipments are fully insured, but we may require your assistance when proceeding with filing a claim. For missing shipments, we must file the claim within 120 calendar days from the date of the shipment. For damaged shipments, you must notify us within 15 calendar days of delivery. 

Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit that we send you once we begin the claim process. 

Good Faith Cooperation 

When an insurance claim needs to be filed for a shipment, both Subscription Sisters and you, the recipient, acknowledge both parties' respective responsibilities. Both parties agree to cooperate in good faith to provide any necessary items within the necessary timeframe as stipulated in the Terms and Conditions of insurance coverage. Should either party be unable or unwilling to fulfill the duties necessary for a successful claim approval, they may be liable for any losses not recovered.